Shipping policy
Delivery Times
(for orders placed before 08:00)
- Netherlands (NL): Delivery within 1 working day / also on Saturdays.
- Belgium (BE): Delivery within 1 working day.
- Germany (DE): Delivery within 2 working days.
- France (FR): Delivery within 2–3 working days.
- Austria (AT): Delivery within 3 working days.
- Denmark (DK): Delivery within 2 working days.
- Luxembourg (LU): Delivery within 1–2 working days.
- Poland (PL): Delivery within 2–3 working days.
- Spain (ES): Delivery within 3–5 working days.
- Italy (IT): Delivery within 3–5 working days.
- Croatia (HR): Delivery within 5–7 working days.
- Czech Republic (CZ): Delivery within 2–3 working days.
Shipping Costs:
NL, DE, BE, LU, FR, ES, IT & AT:
- Orders from €50 = Free shipping
- Orders under €50 = €4.50 shipping cost
Denmark (kr):
- Orders from 374 DKK = Free shipping
- Orders under 374 DKK = 33.50 kr shipping cost
Poland (zł):
- Orders from 210 zł = Free shipping
- Orders under 210 zł = 18.50 zł shipping cost
Czech Republic (Kč):
- Orders from 1250 Kč = Free shipping
- Orders under 1250 Kč = 115 Kč shipping cost
Shipping Options:
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Express Shipping: Your package will be handled with priority and packed first.
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Standard Shipping: Home delivery according to the indicated delivery times.
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Pick-up Point: Delivery to a GLS parcel shop near you, so you can collect your order at your convenience.
Shipping Partner:
We ship all our parcels with GLS, a reliable and fast shipping partner. If you would like to receive your package via another delivery service, this is possible at an additional cost. Please contact us in advance in this case.
Sustainable Packaging:
Sustainability is important to us. That’s why our packaging is:
- 99% plastic-free
- 100% recyclable
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Very sturdy, ensuring your bonsai arrives safely and in perfect condition.
Safety & Guarantee:
Our boxes have been thoroughly tested to optimally protect our bonsais, so damage is very rare. Should anything be wrong upon arrival, please contact us immediately. We will always provide an appropriate solution, so you can enjoy your bonsai with peace of mind.